The terms governing use of Nine·Tails — what we provide, what we ask of you, and how we handle the edges.
Draft. This document is the initial pre-launch version of the Nine·Tails Terms of Service. It will be reviewed by counsel and the legal-entity name + email addresses will be finalized before any paid customer signs up. If you're reading this on the public site after we've launched, this banner means we forgot to remove it — please email hello@ninetailsagency.com.
Nine·Tails is a service operated by Nine Tails ("Nine·Tails," "we," "our") at the domain ninetailsagency.com. These terms ("Terms") govern your use of the Nine·Tails service, including the website, the dashboard, and the reports the service generates ("the Service").
By creating an account or paying for a subscription you agree to these Terms. If you're using the Service on behalf of a company, you represent that you have authority to bind that company.
The Service ingests advertising and analytics data from third-party platforms you authorize (Meta, Google Ads, GA4, TikTok, LinkedIn Ads, HubSpot, Stripe, Shopify, and Klaviyo at the time of writing), drafts editorial monthly reports against that data, and lets you review, edit, and send those reports to your end clients under your own brand.
We do not contact your end clients directly. The Service sends reports only when an authorized member of your team approves and ships them.
You're responsible for keeping your sign-in credentials confidential and for everything that happens under your account. Tell us at hello@ninetailsagency.com if you suspect your account has been compromised.
Plans, prices, and limits are listed at ninetailsagency.com/pricing. You authorize us to charge your payment method on the cadence you choose (monthly or annual).
We may change pricing with 30 days' notice. Founding-pricing customers — the first 50 paid agencies — keep their original price for the lifetime of an active, continuous subscription.
You retain all rights to data you connect to the Service ("Customer Data") and to the reports the Service drafts on your behalf ("Reports"). You grant us a limited license to process that data and produce those reports on your behalf. We do not sell your data, share it with advertisers, or use it to train external models.
A Data Processing Addendum is available at ninetailsagency.com/legal/dpa and is incorporated into these Terms for any customer subject to GDPR, UK GDPR, or similar privacy regulation.
Don't use the Service to publish or transmit content that is illegal, infringing, defamatory, or invasive of someone's privacy. Don't attempt to circumvent rate limits, reverse-engineer the Service, or use the Service to compete with a substantially similar offering.
We reserve the right to suspend an account that violates this section. We will give notice and a remedy window where reasonable.
The Service depends on third-party platforms you authorize. Their terms apply to the data they expose to us. If a platform changes its API, we will adapt the Service or notify you of the change in scope. We are not responsible for outages, data gaps, or policy changes on third-party platforms.
Reports drafted by the Service include narrative passages produced by a large language model (Anthropic's Claude family at time of writing). Those drafts always pass through human review on your team before they are sent. We do not represent that the model is free of errors. Accuracy of the final report is the responsibility of the agency that approves and ships it.
We instruct the model not to invent metrics that aren't in the data we sourced; we add programmatic checks against this in Phase I.5 of our roadmap. Even so, you must review every report before sending.
You can cancel anytime from the dashboard. We can terminate or suspend access for material breach of these Terms with notice; for non-payment after a grace period; or if continuing to provide the Service would violate the law.
On termination, you may export Reports for 30 days before we delete the data, except where we are required to retain it.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, our total liability arising out of or relating to these Terms is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim. Nine·Tails is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.
You agree to defend and indemnify Nine·Tails against claims arising from (a) your violation of these Terms, (b) your violation of applicable law, or (c) the content of Reports you send to your end clients.
We may update these Terms. Material changes get at least 30 days' notice via email and an in-product banner. Continued use of the Service after the effective date of an update constitutes acceptance.
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida.
Questions about these Terms — write to hello@ninetailsagency.com.